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Your Account, Our Terms

When you open an account with boss 177, you agree to the terms that keep both of us accountable.

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Where to Ask About These Terms

Team online

Live Chat

Reach us inside the account dashboard any time. Our chat team answers questions about account rules, payment terms and what you owe to keep your account in good standing.

Email Support

Send detailed questions to our support address and expect a reply within 24 hours. We confirm your identity before we discuss your account or explain how a specific term applies to you.

Account Settings

Log in and check the Legal section of your account settings to download or review a copy of our current terms. We update them regularly and notify you of material changes.

SECURITY & DATA

How We Guard Your Account

Account Verification

We verify your identity when you open an account and before you withdraw. This happens in the deposit/withdrawal flow — you'll confirm your phone number, email and payment method details so only you can move your money.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we never store your full payment credentials. Each transaction is encrypted and routed through the payment provider's secure gateway, not through our servers.

Session & Cookies

We use session cookies to keep you logged in and to remember your language and game preferences. You can clear your browser cookies at any time; you'll need to log in again on your next visit.

Account History Retention

We keep your transaction history, game rounds and account activity for up to seven years to comply with local record-keeping rules and to help you track your account. You can request a data export from the Settings menu.

Dispute & Correction

If you spot an error in your account balance or a transaction, contact support within 30 days. We investigate and correct billing mistakes or reverse unauthorised transactions where we confirm fraud.

Right to Access & Delete

You can request a copy of all personal data we hold on file, or ask us to delete your account and associated records where local law permits. Requests are processed within 45 days.

Terms & Conditions Questions

We start with a warning in most cases — an email explaining which term you've breached and what you need to do to fix it. Serious breaches like fraud, multi-accounting or payment disputes can result in account suspension or closure and forfeiture of funds, depending on local law and the severity.

Yes. Log into Settings, find Account Options, and request closure. We close your account within 24 hours and refund any balance to your registered payment method. If you have open bets or rounds in progress, you'll need to settle or cancel them first.

Deposits via DANA, OVO, GoPay and QRIS usually clear in under a minute once you confirm the transaction on your phone. Withdrawals are verified within 24 hours, then sent back to your payment method. Some banks or payment providers may take an extra 1-2 hours to show the money in your account.

Report it to support within 48 hours and include the game name, time and your account balance before and after. Our team reviews the game log and server records. If we find a system error, we correct your balance; if the round was fair, we explain why in a full response.

We only share data with payment providers and banks needed to process your deposits and withdrawals, and with regulators where local law requires it. We never sell your data. You can request a full list of data recipients by emailing support.

One account per person is allowed. If we detect duplicate or linked accounts belonging to the same person, we close all of them and may withhold funds pending investigation. Using someone else's account or details to open a second account is also prohibited.

No, terms apply uniformly to all accounts where local law permits. However, where local law gives you statutory rights that override our terms, those rights apply instead. Contact support to discuss any term you believe conflicts with your local consumer protection laws.

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